If you are experiencing difficulty with the video while trying to view CPC21 Online, try the following steps:

  • Ensure you have clicked the "play" button on the video player
  • Refresh the video by clicking on the "Refresh Video" button under the video player, bottom right corner
  • Ensure the computer is connected to the internet by visiting another site you know works
  • Ensure the computer's internet browser is up to date. Check the browser's version by visiting whatismybrowser.com
  • Refresh the webpage and try again. Be sure to click the "play" button on the video player again
  • If you are still having issues, lower the bitrate of the stream.
    • Access the "settings" menu by hovering over the video player and clicking the wheel icon
    • You will see a menu that says "Quality"
    • Select a lower bitrate to improve your viewing experience
  • If you are still experiencing issues after completing all the previous steps, try using a different browser, clearing your computer's cache, or using a different device